Job Systems Analyst in Halifax

Job Title: Technical Systems Analyst (Oracle R12 – Purchasing &Inventory)
Company, Department: Nova Scotia Power, Information Technology
Location: Halifax, NS, Hybrid
Type of Employment: Regular, Full Time

Closing Date: May 8, 2023
Reference Number: 11276

At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.

We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

If working in an environment focused on innovation, safety and putting customers and community first inspires you, we want to hear from you. Apply by May 8, 2023, and tell us what excites you about this role.

We are currently looking for a Technical Systems Analyst (Oracle R12 – Purchasing &Inventory) to join our ERP Application Support Team in a Permanent position. Reporting to the Manager, ERP-SCM Application Support, you are accountable for supporting, maintaining, and evolving enterprise level computer systems to meet established customer service levels and maintain IT Operations best practices.

The Technical Systems Analyst needs to have the technical ability to support our ERP applications and bring an understanding of application related business processes. The position is responsible for day-to-day application support of Oracle R12 EBS Purchasing, and iExpense modules including the ability to:

• Troubleshoot and resolve application incidents following standard Incident Management procedures.
• Assess, prioritize, and complete application requests in a timely and quality manner following standard Request Management procedures.
• Manage application support issues, requests, and associated customer communications proactively to completion using standard tracking tools.
• Manage and execute application changes using standard Change Management methodologies.
• Perform proactive application error and health monitoring.
• Support and enforce corporate application security policies and procedures.
• Perform audit controls and reporting related to application access and usage.
• Resolve identified Cyber Security related incidents and requests related to our applications and underlying technologies (database and server level)
• Effectively self–manage and re-prioritize work to balance resolution of incidents, request fulfillment, and project work to ensure highest priority issues are addressed and deadlines are met.
• Interact with vendors to resolve application incidents and problems, and research information.
• Work collaboratively and maintain relationships with business partners, system users, peers, and vendors.
• Satisfy customer reporting requests through customer education of system functionality or development and execution of reporting, as appropriate.
• Answer customer questions regarding application usage.
• Provide after-hours support
• Complete application system administration requests in a timely and quality manner.
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations.
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users.

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

What skills will make you successful?

The successful candidate will have a university degree or diploma in a computer-related discipline and a minimum of two (2) years’ experience in technical client facing support roles with Oracle ERP Systems. An understanding and experience utilizing best practice information technology incident and request management processes is essential.

The ideal candidate will have:

• Sound Oracle EBS R12 ERP Systems support experience for Purchasing, Inventory and iExpense modules
• Understanding of General Ledger, Accounts Payable, Cash Management, iProcurement, Procurement, Contracts, Inventory, iExpense, project accounting, asset accounting, Budgeting, forecasting
• Incident Management.
• Request Management.
• Change Management.
• Technical Skills: SQL, PL/SQL, Application Data Models
• Infrastructure Skills: Linux, Windows 2008, 2012, 2019 and greater, Software Uninstalls/Installs
• Strong analytical and problem solving skills.
• Strong interpersonal and communications skills.
• Experience in an integrated application environment

The following would be an asset:

• ITIL Foundations training.
• Experience performing proactive IT audit controls.
• Working knowledge and experience with access security and controls.
• Experience satisfying internal and external audit requests for information and evidence.
• Understanding of accounting and financial concepts in relation to business processes.
• Experience with or flexibility and aptitude to learn other applications within the ERP portfolio

At Nova Scotia Power, everyone is a leader in their own right. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. We are looking for someone who takes ownership and acts with integrity, drives operational excellence for customers, builds strong collaborative relationships and thinks strategically and exercises sound judgement.

We offer remote work opportunities, to be discussed with your leader, however you are required to live in or be willing to relocate Nova Scotia for this role.

Why join our team?

• Flexibility: Hybrid work model with flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, access to a free on-site fitness center Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan, short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity, and Inclusion at Emera: At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.

Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.

Finally, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’ve listed above, please consider applying. If you don’t quite see yourself in this role but want to join our team, please set up a Job Alert to learn about future opportunities!