Job Teaching Assistant in Dundas

Role: Online Teaching Assistant

Hours: Weekdays, Full-Time

Location: Dundas, ON - In Office

Salary: $42,000/year

Worksite Safety is looking for an enthusiastic, self-motivated and highly organized individual to support the operation of our online classes. If you have a customer service or tech support background and love helping students have a great online learning experience, this could be the role for you!

As an integral part of the customer-facing team this role provides supports to our instructors who deliver our training programs through distance learning (Zoom) and our students who are taking these classes. The Online Teaching Assistant sees that courses run smoothly by interacting with students prior to their class, throughout the class and following up after training.

Based out of the Dundas, ON head office, this role works Monday to Friday, 8am-4pm.

As an Online Teaching Assistant you could expect to:

• Moderate distance learning training sessions for both the instructor and the students
• Interact with people online, by chat, phone or email to resolve questions or issues throughout the class
• Assist the instructor in seeing that all students are registered and participating in the course
• Provide technical support to students and instructors as needed
  
• Follow up with students after training to gather feedback about their experience
  
• Identify opportunities for advisors to support students with safety in their workplace
• Work with the fulfillment, operations and client services team as needed
• Identify areas to improve customer experience based on customer feedback and your own observations

About You

You’ll be a perfect fit for this energetic team if:

• You love keeping people organized and groups functioning effectively
• You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients have a great experience
• You can navigate internet tools and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

You’ll need to bring:

• Experience in a relationship-centric communications-based role such as customer service or technical support
• Experience in a learning environment as a teacher, assistant or moderator (preferred)
• Experience with a CRM and/or client support system (Zendesk preferred)
• Strong verbal and written communication skills
• Able to legally work in Canada

Why a career at Worksite is for you:

• Competitive hourly rate
• Three weeks' paid vacation
• Health benefits package including $2000 per year in health spending allowances
  
• Collaborative and exciting work environment
• Ongoing opportunities for learning
• Working on an awesome team with a great company culture!

For a little more about us, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.

About Worksite

Worksite is one of Canada’s leading providers of occupational health and safety services, and was listed on the Growth 500 as one of Canada's Fastest Growing Companies for the third consecutive year in 2020 by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor led training, and safety products.

Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.

Worksite Values

Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.