Job Technical Program Manager in Toronto

JOB OVERVIEW:

In this role, you will handle large global SI programs including customer education, setting expectations, process definition, establishing appropriate thresholds, relationship building, on-site implementation workshop delivery, and project management meeting facilitation, be a strategic partner in influencing decisions for the future. The role involves end-to-end program management of large-scale digital transformation programs.

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Analyse customers’ business requirements and develop innovative and effective solutions to the challenges they face. Bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients to help them improve their performance.
• Provide coordination amongst all stakeholder to establish data interface options with customers, including establishing data specs and evaluating data sets.
• Collaboration with SI team to design, develop and configure the product to customer specifications and with data feeds, data mapping, and new system training.
• Liaison with the operations, sales, marketing, and product management team to ensure the best experience for the customer and that customer requirement are considered for product evolution.
• At times, handle multiple projects/products in parallel for different customers in different regions and time zones.
• Serve as customer representative ensuring that customer’s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.
• Establish and drive customers to meet established system go-live dates.
• Appropriately record project activities, accurately track, and concisely report project statuses, and manage projects within the defined model.
• Oversee hand-off to account management upon completion of the implementation project.

TECHNICAL SKILLS:

• Must have extensive program/ project management experience problem-solving skills, strong business judgment, and notable experience collaborating in cross-functional teams with a focus on large corporate and enterprise customers.
• Must have experience on large scale implementation of Salesforce (CRM,CPQ).
• Must be an expert on waterfall and agile development methodologies.
• Effective Presentation at every level from individual, team to executive and leadership level.
• Knowledge of project planning tools and methodologies.
• Capacity planning and resource management
• Resolution of escalated issues Management
• Knowledge of DevOps

CERTIFICATIONS:

• PMP /Prince2 Certification
• Salesforce Certified.

EXPERIENCE NEEDED:

• Overall experience of 15 years plus with 4 years Project Management experience within a consulting environment on large enterprise-level projects.
• Good experience and understanding of SaaS or Subscription Annuity based models.

About STRALYNN

STRALYNN, a pioneer in Digital Transformation, has a mission to bridge the chasm of digital and legacy operational models. We differentiate ourselves as the execution excellence role model of complex implementations with a focus on Data-First strategy.

Stralynn is headquartered in San Jose, California, USA, with offices in Canada and India. With a very talented team across the globe, Stralynn is well-positioned to provide niche services of business technology assessments and business process transformations, scaling from simple to more mature enablement. With our Digital Transformation dossier, we service our customers with a diverse array of top-notch digital business services, customized to provide multi-X EBITDA and growth agility. Our Digital Capsules are leveraged for 90-day solution turn-up to help enterprises stay agile and move to a run mode. Our STRABASE methodology hand-holds our customers with self-sufficient automation and benefits-driven approach.

Our People, the Stralynn Digitizens, are the top global innovative minds in the industry from fortune 500 companies. We take pride in nurturing our Stralynn family with the latest updates to operating models and technologies. Our high-calibre consultants focus on unmatched execution excellence to meet our customers' business-driven goals.

We strive for success by focusing on customer experiences, collaboration, and leveraging our proven transformational best practices.

In a nutshell, we believe in our ability to help our customers See Beyond Digital.

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